All systems are operational

About This Site

This page will show any current or planned service affecting issues or maintenance.

If you are a customer experiencing a problem that isn't shown below, please contact us by:

email: Telephone : +44(0)161 660 7471

You can find out more about our products and services by visiting our website at

Past Incidents

2nd September 2021

Support telephones Support telephones

We are currently experiencing an issue with inbound calls to our telephone helpline.

This is due to a technical issue with our upstream telecoms provider. No customer VOIP or telephone services are affected by this issue.

We apologise for any inconvenience caused and kindly request that customers contact us via email/ticket/chat channels until the issue is resolved. If you urgently need to speak to us by phone before the issue is resolved, please either message us via Live chat on our website or email requesting a callback.

  • The issue with our telephones is now resolved. Apologies for any inconvenience caused.