Affected services:

  • Web hosting
  • Colocation
  • Core network
  • Customer Support
  • VOIP service
  • DNS
  • Hosted Exchange
  • Online backups
  • Mail filters

Packet loss and latency

Opened on Monday 22nd June 2020, last updated

Resolved — This issue is now resolved - we apologise for any inconvenience caused.

Posted by Support team

Identified — This issue is now resolved - we apologise for any inconvenience caused.

Posted by Support team

Identified — We are currently aware of intermittent packet loss from our upstream providers. We have made them aware and they are investigating the issue. If a service doesn't load, please retry. We are working to resolve this as soon as possible and updates will appear here.

Posted by Support team